$43,000 – $47,000

The Ethiopian Community Association of Chicago, Inc.

Job Description

Position Title: Welcoming Center Case Manager

Reports to: Immigrant Services Programs Manager

POSTION OVERVIEW:

Under the supervision of the Immigrant Services Programs Manager, the Welcoming Center Case
Manager conducts case management, supervision, and evaluation of program service activities of the Illinois Welcoming Center (IWC) program to meet the agency’s goal and in accordance with the requirements of the IDHS IWC Program Guidelines and contract agreement. The case manager provides critical support in developing, cultivating, and maintaining professional relationships with ECAC clients, third party service providers, consortium networks, social service agencies, government offices, ECAC staff, volunteers, and community members.
As integral part of the duties, the IWC Case Manager:

Develops Outreach plans and assists IWC program staff to develop such plans as needed.
Develops and executes approaches, methods for implementation & follow up.
Develops program assessment and evaluation measures and performance metrics.
Conducts crisis intervention case management
Conducts case management in the field, out of the office.
POSITION RESPONSIBILITIES:

Coordinate, supervise and implement services for eligible, Southern Boarder Arrivals (SBA).
Complete intake, needs assessments, and referrals to support vulnerable clients in achieving self-sufficiency. Intervene in cases of crisis intervention where needed including the provision of emergency assistance.
Closely work with Reception and Placement, Preferred Communities, employment, job development and training, youth, and ESL programs by sharing and updating client information and making timely and proper internal client referrals to help IWC clients.
Maintain accurate Client Case Files for enrolled clients and ensure that all relevant client information, forms, and case notes are accurately, confidentially, and timely entered in the database and paper files.
Prepare and submit program reports to the Program Manager and to ICIRR and IDHS in a timely manner as needed. As needed, train, delegate, and deploy IWC Case Assistants to assist with the required reports. Assist in submitting monthly, quarterly, semi-annual, and other required reports.
Continuously strive to be up to date and clearly understand the IWC SBA Program policies, and new changes in the policies, agreements, and guidelines.
The Ethiopian Community Association of Chicago, Inc.

Prioritize, plan and coordinate tasks with staff, provide guidance, and follow up on program activities; and identify and resolve problems.
Attend all meetings including IDHS and ICIRR Conference Calls, ECAC staff meetings, and other external meetings to advance program and operational priorities. Attend and complete trainings.
Participate and assist during ECAC’s program audit and monitoring, as needed.
Update the Program Manager with progress and any challenges that have bearing on SBA services.
Prepare and submit timely reports on special cases that need the attention of government offices.
Willingness to work outside of the office in temporary shelters, police stations, and other assigned locations.
Continue professional development by active participation in regular staff meetings, in- house training, and conferences.
Foster teamwork, staff motivation and cooperative environment; identify and assess stressful situations and suggest solutions to minimize staff burnout.
Perform additional tasks as assigned.
REQUIRED QUALIFICATIONS & EXPERIENCE

At minimum a U.S. or equivalent of a baccalaureate degree (Bachelor of Arts) in social work
WITH a combination of demonstrable background of progressively responsible relevant work experience (including extensive case management service experience and working with refugees, immigrants, or other low-income population groups.)

At least 1 year of customer service or US professional office experience is a minimum requirement. A master’s degree in social work with relevant experience of case management services is preferred.
Spanish proficiency required.
The incumbent in this position is required to have knowledge and familiarity with the immigrant services. Practical experience of working in refugee resettlement, or immigrant related services.
It requires commitment to working with clients in crisis many of whom have experienced extreme trauma.
Possession of proven computer skills in using Microsoft Excel and Word is required. The ability to enter, organize and analyze data is strongly preferred. The position requires frequent written communication, preparing and submitting various reports and hence excellent communication skills both verbal and written are absolutely required.
Only those authorized to work in the U.S. can apply.
Background check is required.
Position Classification:

The Ethiopian Community Association of Chicago, Inc.

This is a grant-funded position, with the possibility of extension based on future grants.
All applicants must submit copies of documentation showing authorization to work in the
United States (such as copies of U.S. passport copy, State ID/License, Green Card, or other similar acceptable documentation).

Applicants must submit the following to be considered: (1) resume; (2) cover letter .
Only those qualified will be contacted for interviews. No phone calls please.
*ECAC is an Affirmative Action and Equal Employment Opportunity Employer. ECAC prohibits discrimination in its hiring practices and in all its programs and activities based on race, color, national origin, gender, religion, age, sexual orientation, disability, and political beliefs.

Job Type: Full-time

Pay: $43,000.00 – $47,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Schedule:

8 hour shift
Monday to Friday
Ability to commute/relocate:

Chicago, IL: Reliably commute or planning to relocate before starting work (Required)
Language:

Spanish fluently (Required)
Work Location: In person